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On this dialog box, click Next. If an update is available, click Update.


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Then follow the onscreen instructions to download and install the update. You can always use our Update Center if you: Have problems updating from within the program. Have Internet access on a different computer from the one you prepared your return on. For a federal update: From the drop-down list, choose the product version, then click Download Update.

For a state update: From the drop-down list, choose the appropriate state program, then click Download Update. If your state isn't listed in the drop-down menu, an update hasn't been released yet.

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Save the update file to your desktop. Double-click the. If you can't find the update file you downloaded, you might have to perform a search for the file.

Follow the instructions displayed by the update program to complete the installation. Follow the onscreen prompts to install the update.

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Q What can I do if the program isn't updating? Check for the following items and try installing updates again after each change you make: Is the software installed on your C: It has to be installed before it can update. You need Administrative Privileges to install the software. Recent Windows updates that haven't been completely installed can cause problems updating.

Reboot your computer and try again — especially if you've just updated Windows. Updates can fail if you have any antivirus or firewall software running. Close these programs and try updating again. If all of the steps above do not allow you to install updates, please follow these steps to manually install updates: From the drop-down list, select the product version, then click Download Update.

From the drop-down list, select the appropriate state program, then click Download Update. If your state isn't listed in the drop-down menu, then an update hasn't been released yet. Right-click the. First, run a Disk Utility: Open the Disk Utility: Click the Macintosh HD icon on the desktop. Click Applications on the left side of the screen. Click Utilities. Click Disk Utility. This could take a few minutes.

When the scan is complete, you can review any of the permissions issues it found in the window in the middle of the Disk Utility window. To repair these issues, click the Repair Disk Permissions button. Close the Disk Utility. If you're still unable to update your software, you can manually install updates: From the drop-down list, choose the product version, then click Download Updat e. Q How can I determine which forms are final and which aren't?


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A To determine if a particular form is final: Click one of these: Forms Available link under Federal Updates for federal form information Forms Available link under State Updates for state form information. The form will have a green check if it's finalized in the most current update.

A Once you've been notified that the IRS received and accepted your return, you can prepare an amended return. To prepare your amended return: Click Take Me To in the top right corner. Scroll down to Miscellaneous. Choose Yes then click Next. Click Print at the bottom of the page to print a copy of your filed return.


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Follow the on-screen steps to create a new return file. You'll now have two return files one for the original return and one for the amended return. Click Print at the bottom of the page to print an original Form X. You'll need this form to fill in values later in the process. Click Next until you reach the Ready to Make Changes screens.

Choose Yes , then click Next. Now you'll need to make the changes to your return. Click Take Me To in the top right corner of the screen to go to the section s that need to be corrected. Once you have made the necessary changes to your return: Click Next until you reach the Original Return screen. Using the original X printed earlier, type in the amounts from Column C and click Next.

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Complete the information on the Explanation of Changes screen, then click Next. Enter any additional information, then click Next until you reach the Filing Instructions screen. Click Next until you reach the Your Refund Method screen. Q How do I amend my prior-year return? A If you filed your prior year return with our software program, you can also prepare an amended return with us — it's easy. Choose Yes, then click Next.

Follow the onscreen steps to create a new return file. You'll now have two return files; one for the original return and one for the amended return. Click Next until you reach the Ready to Make Changes screen. Q Can I amend my state return with your product?

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A Yes, but only for these states shown below: Alabama Started in the state Welcome tab. Click the Misc tab. Choose Go To next to Amended Return. State Amended returns must be mailed to the State Department of Revenue. A Here's where to find your adjusted gross income AGI , and what to enter if you don't have one: If you filed: Your AGI is On: Form Form A.

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Form EZ. If you're: A first-time filer. Filing an amended return. The AGI from your original — not amended — return. To enter it: Click Federal on the top navigation bar. Click Misc. Click Go To next to Miscellaneous Home. Q How do I file a prior-year return? A Every year, tax law changes require that we build new editions of our software programs. Q Why is it asking me to pay to e-file my return? If you can't find your Activation Code, use the following information to locate it based on how you purchased your software: Physical CD purchase Ex: Purchased from a CD you received in the mail — Your Activation Code will be in the confirmation email sent when you completed your purchase from the CD.

The Activation Code will be in the email you received when you purchased your software. Downloaded from an Online retailer Ex: The code will usually be sent in the purchase confirmation email. You can also check in your account on the website you purchased the software from. Downloaded from an online retailer Ex: Amazon — Check your inbox, the code is usually sent in the purchase confirmation email. To activate your software: Enter your personal information and the 8 character Activation Code you received when you purchased your software.

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